{"id":6162,"date":"2025-12-01T02:54:18","date_gmt":"2025-12-01T02:54:18","guid":{"rendered":"https:\/\/i4tmaintenance.com\/au\/?p=6162"},"modified":"2025-12-22T06:00:29","modified_gmt":"2025-12-22T06:00:29","slug":"year-end-strata-maintenance-review-metrics-every-manager-should-track-before-2026","status":"publish","type":"post","link":"https:\/\/i4tmaintenance.com\/au\/year-end-strata-maintenance-review-metrics-every-manager-should-track-before-2026\/","title":{"rendered":"Year-End Strata Maintenance Review: Metrics Every Manager Should Track Before 2026"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6162\" class=\"elementor elementor-6162\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-568931e e-con-full e-flex e-con e-parent\" data-id=\"568931e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af074cd elementor-widget elementor-widget-text-editor\" data-id=\"af074cd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Year-end is a busy time for strata managers \u2013 budgets to finalise, AGMs to prepare for and a long list of \u201cwe\u2019ll deal with that later\u201d items finally catching up. But it\u2019s also the perfect moment to pause, look back at how your buildings performed and decide what you want 2026 to look like.<\/span><\/p><p><span style=\"font-weight: 400;\">A structured Year-End Strata Maintenance Review helps you step out of day-to-day firefighting and see the bigger picture. Instead of just reacting to complaints and breakdowns, you use data to answer a simple question:<\/span><\/p><p><i><span style=\"font-weight: 400;\">Is our maintenance actually working for the building, the budget and the people who live there?<\/span><\/i><\/p><p><span style=\"font-weight: 400;\">In this article, we\u2019ll walk through 7 key metrics every strata manager should track before 2026, show you how they fit into a practical year-end strata maintenance review checklist, and explain where a platform like i4T Maintenance can make your life much easier.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-743deaf elementor-widget elementor-widget-heading\" data-id=\"743deaf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why a Year-End Strata Maintenance Review Matters\n\n\n\n\n\n\n\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f34946 elementor-widget elementor-widget-text-editor\" data-id=\"1f34946\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A good year-end review does more than tick a compliance box. It creates a clear story you can share with committees and owners: what went well, what didn\u2019t and what you\u2019re going to do differently next year. It\u2019s also the best way to make sure you\u2019re meeting your common property maintenance responsibilities without blowing the budget or burning out your team.<\/span><\/p><p><span style=\"font-weight: 400;\">At the heart of this is understanding preventive vs reactive maintenance in strata. If most of your time and money is going into urgent repairs, you\u2019ll see more disruptions, more complaints and more surprises at budget time. If you\u2019re steadily increasing preventive work, planned servicing, inspections, and asset care, you\u2019ll see steadier costs and fewer dramas.<\/span><\/p><p><span style=\"font-weight: 400;\">When you measure the right things, you move from guesswork to evidence-based decisions. That makes your job easier and your reporting to owners far more convincing.<\/span><\/p><p><b>In your year-end review, aim to:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Look at how the building actually performed, not just how busy you were<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check whether your processes are helping or hindering maintenance<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify a small number of clear priorities for 2026<\/span><\/li><li><span style=\"font-weight: 400;\">Back up your recommendations with simple, easy-to-read metrics<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4840343 elementor-widget elementor-widget-heading\" data-id=\"4840343\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Metric #1: Preventive vs Reactive Maintenance Ratio\n\n\n\n\n\n\n\n\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-baa147d elementor-widget elementor-widget-text-editor\" data-id=\"baa147d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">This is the foundation of how to measure strata maintenance performance. It tells you whether your buildings are being looked after proactively or just patched up when something breaks. Over a full year, the numbers are often very revealing: what feels \u201cnormal\u201d can actually be a very reactive way of operating.<\/span><\/p><p><span style=\"font-weight: 400;\">To calculate the ratio, you look at all maintenance jobs for 2025 and classify them as either preventive (planned servicing, routine inspections, scheduled upkeep) or reactive (breakdowns, urgent repairs, complaints). The goal isn\u2019t perfection; it\u2019s simply to understand where you are now so you can consciously shift the balance over time.<\/span><\/p><p><span style=\"font-weight: 400;\">A healthier ratio means fewer surprises, better asset performance and often a calmer life for everyone involved. Even small shifts towards more preventive work can make a big difference over several years.<\/span><\/p><p><b>For your review, focus on:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Percentage of total jobs that are preventive vs reactive<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Percentage of total maintenance spend on preventive vs reactive work<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Buildings where reactive jobs or costs are significantly higher than others<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30d9990 elementor-widget elementor-widget-heading\" data-id=\"30d9990\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Metric #2: Response and Resolution Times\n\n\n\n\n\n\n\n\n\n\n\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bae7db elementor-widget elementor-widget-text-editor\" data-id=\"9bae7db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">You can\u2019t manage perception without managing speed. Owners and residents judge maintenance largely by how quickly things happen once they raise an issue. Tracking response and resolution times helps you understand whether your team and your trades are delivering a good experience for the people who actually use the building.<\/span><\/p><p><span style=\"font-weight: 400;\">This metric should capture both your first response and the final fix. It\u2019s not just about closing tickets quickly; it\u2019s about realistic expectations. A simple \u201cwe\u2019ve logged your request and assigned a contractor\u201d within a reasonable timeframe often keeps people happy, even if the repair itself takes a bit longer.<\/span><\/p><p><span style=\"font-weight: 400;\">Because it links directly to lived experience, this is one of the most powerful metrics every strata manager should track and one that committees can immediately understand.<\/span><\/p><p><b>At year-end, review:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Average time from request logged to first response or action<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Average time from request logged to job completion<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How often are you meeting your own internal response and resolution targets<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df41319 elementor-widget elementor-widget-heading\" data-id=\"df41319\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Metric #3: Work Order Completion Rate\n\n\n\n\n\n\n\n\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5209e17 elementor-widget elementor-widget-text-editor\" data-id=\"5209e17\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">It\u2019s one thing to raise a work order; it\u2019s another to see it through to completion. A year-end snapshot of how many jobs were completed on time, late or not at all gives you a clear view of whether your maintenance process is actually working.<\/span><\/p><p><span style=\"font-weight: 400;\">If you\u2019re seeing a long list of overdue or still-open jobs at the end of the year, that\u2019s a red flag. It may point to issues with contractor performance, unclear scopes of work, delays in approvals, or simply too much manual tracking. A solid completion rate tells you that requests aren\u2019t slipping through the cracks and your common property maintenance responsibilities are under control.<\/span><\/p><p><span style=\"font-weight: 400;\">This metric is also a great conversation starter with trades and your internal team; it\u2019s hard to argue with numbers that show consistent delays.<\/span><\/p><p><b>In your review, pay attention to:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Percentage of work orders completed by their due date<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Number of jobs still open or overdue at 31 December<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Patterns by contractor, building or job type where delays are common<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e608329 elementor-widget elementor-widget-heading\" data-id=\"e608329\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Metric #4: Budget vs Actual Maintenance Spend\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c882bc0 elementor-widget elementor-widget-text-editor\" data-id=\"c882bc0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Numbers tell the financial story behind your maintenance decisions. Comparing your approved maintenance budget with actual spend over the year helps you see whether your assumptions were realistic \u2013 and how you might need to adjust them for 2026.<\/span><\/p><p><span style=\"font-weight: 400;\">This is a core part of how to measure strata maintenance performance from a financial perspective. If you consistently overspend because of unexpected failures, it may be a sign that you\u2019re too reactive. If you\u2019re consistently underspending, owners might be pleased now, but assets could be quietly deteriorating in the background.<\/span><\/p><p><span style=\"font-weight: 400;\">By breaking spending down into categories, preventive, reactive, capital upgrades, compliance and safety, you can explain where the money actually went and why certain decisions need to be made next year.<\/span><\/p><p><b>For your year-end comparison, look at:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Overall budget vs actual spend for maintenance in 2025<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Variances by category (preventive, reactive, capex, compliance)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Buildings where overspends or underspends were particularly large or repeated<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1382db6 elementor-widget elementor-widget-heading\" data-id=\"1382db6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Metric #5: Defects, Recurring Issues and Call-Backs\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d46328 elementor-widget elementor-widget-text-editor\" data-id=\"1d46328\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If the same issue keeps reappearing in your system, it\u2019s telling you something. Recurring problems and call-backs often point to deeper issues with workmanship, asset condition or the way jobs are being scoped and approved.<\/span><\/p><p><span style=\"font-weight: 400;\">Tracking this metric gives you insight into quality, not just quantity. It highlights where your time and money are being wasted on repeat visits, and where residents are probably getting frustrated with d\u00e9j\u00e0 vu maintenance requests. It also helps you have more constructive conversations with trades: instead of vague complaints, you have very specific patterns.<\/span><\/p><p><span style=\"font-weight: 400;\">From a practical standpoint, this is where having proper records pays off. When you can search by asset or location and see how many times you\u2019ve dealt with the same issue, it becomes easier to justify a more permanent solution.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e7186b elementor-widget elementor-widget-image\" data-id=\"4e7186b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"618\" src=\"https:\/\/i4tmaintenance.com\/au\/wp-content\/uploads\/2025\/12\/unnamed-2-1-1024x618.webp\" class=\"attachment-large size-large wp-image-6206\" alt=\"\" srcset=\"https:\/\/i4tmaintenance.com\/au\/wp-content\/uploads\/2025\/12\/unnamed-2-1-1024x618.webp 1024w, https:\/\/i4tmaintenance.com\/au\/wp-content\/uploads\/2025\/12\/unnamed-2-1-300x181.webp 300w, https:\/\/i4tmaintenance.com\/au\/wp-content\/uploads\/2025\/12\/unnamed-2-1-768x463.webp 768w, https:\/\/i4tmaintenance.com\/au\/wp-content\/uploads\/2025\/12\/unnamed-2-1-1536x927.webp 1536w, https:\/\/i4tmaintenance.com\/au\/wp-content\/uploads\/2025\/12\/unnamed-2-1-2048x1235.webp 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f1c5a3 elementor-widget elementor-widget-text-editor\" data-id=\"2f1c5a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>When you review 2025, consider:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How many jobs involved repeat issues on the same asset or area<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The percentage of jobs that required contractor call-backs to fix properly<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Which contractors or asset types appear most often in repeat work<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9dd4fbe elementor-widget elementor-widget-heading\" data-id=\"9dd4fbe\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Metric #6: Compliance and Safety Task Completion\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d36c37 elementor-widget elementor-widget-text-editor\" data-id=\"0d36c37\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Compliance tasks are non-negotiable. Fire systems, lifts, essential safety measures, pool safety and other local requirements all sit under your common property maintenance responsibilities, and falling behind can have serious consequences.<\/span><\/p><p><span style=\"font-weight: 400;\">This metric looks specifically at whether required inspections, tests and reports were completed on time throughout the year. It\u2019s less about volume and more about reliability: are you consistently doing what you\u2019re legally obliged to do, when you\u2019re supposed to do it?<\/span><\/p><p><span style=\"font-weight: 400;\">A strong track record here gives you confidence at audit time and peace of mind when talking to owners. It also helps you spot any weak points where reminders or processes need to be tightened.<\/span><\/p><p><b>In your compliance review, check:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Percentage of scheduled compliance tasks completed by their due date<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Number of tasks completed late or missed entirely in 2025<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any recurring problem areas where compliance activities are often delayed<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2acc34b elementor-widget elementor-widget-heading\" data-id=\"2acc34b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Metric #7: Resident and Owner Satisfaction with Maintenance\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7eb1d0 elementor-widget elementor-widget-text-editor\" data-id=\"e7eb1d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The best metrics in the world won\u2019t help if the people who live in and pay for the building feel dissatisfied. That\u2019s why resident and owner satisfaction is a key part of how to measure strata maintenance performance in a holistic way.<\/span><\/p><p><span style=\"font-weight: 400;\">You don\u2019t need a complex research project. Simple satisfaction scores, short surveys or quick feedback questions after jobs can give you enough information to see whether you\u2019re heading in the right direction. Combined with complaint patterns, they provide a clear picture of how your maintenance performance is perceived.<\/span><\/p><p><span style=\"font-weight: 400;\">This metric is especially powerful when paired with the others. For example, improving response times and completion rates should, over time, show up as better satisfaction scores and fewer complaints.<\/span><\/p><p><b>As part of your year-end review, look at:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any satisfaction surveys or feedback you\u2019ve collected during the year<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Trends in maintenance-related complaints vs compliments<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Buildings where dissatisfaction appears high compared to the metrics you\u2019re tracking<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2944987 elementor-widget elementor-widget-heading\" data-id=\"2944987\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7ebda0 elementor-widget elementor-widget-heading\" data-id=\"a7ebda0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Turning Metrics into a Year-End Strata Maintenance Review Checklist\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fe8fd6 elementor-widget elementor-widget-text-editor\" data-id=\"4fe8fd6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Knowing the numbers is one thing; turning them into a practical plan is another. A good year-end strata maintenance review checklist makes it easy to repeat this process every year and to show committees that you\u2019re managing their assets in a systematic way.<\/span><\/p><p><span style=\"font-weight: 400;\">The checklist doesn\u2019t need to be complicated. It just needs to guide you through collecting data, reviewing it, and deciding what to do next. When you build it around the 7 metrics above, you end up with a simple, repeatable framework that works across your whole portfolio.<\/span><\/p><p><span style=\"font-weight: 400;\">This structure also makes reporting easier. Instead of a vague \u201cmaintenance went okay this year\u201d, you can say, \u201cHere\u2019s how we performed against seven clear metrics, and here are the three things we\u2019re going to improve in 2026.\u201d<\/span><\/p><p><b>A simple checklist might include:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gather data on all 7 metrics for each building for the year 2025<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify key strengths and problem areas based on the numbers<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Choose 2\u20133 priority improvements per building for 2026<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Document any changes needed to processes, contractors or budgets<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adbb526 elementor-widget elementor-widget-heading\" data-id=\"adbb526\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How i4T Maintenance Makes All of This Easier\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71ee654 elementor-widget elementor-widget-text-editor\" data-id=\"71ee654\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Doing this kind of review using emails, spreadsheets and paper notes can be a real headache. It\u2019s time-consuming, easy to miss things and hard to repeat year after year in a consistent way. That\u2019s where a dedicated strata maintenance management software like i4T Maintenance can be a game-changer.<\/span><\/p><p><span style=\"font-weight: 400;\">With i4T Maintenance, work orders, costs, compliance tasks, and communication with trades all live in one place. Jobs can be tagged as preventive or reactive, tracked from request to completion, and reported on across buildings and portfolios. Instead of piecing information together manually, you can generate reports that speak directly to the metrics every strata manager should track.<\/span><\/p><p><span style=\"font-weight: 400;\">That means less time hunting for information and more time using it, whether that\u2019s running your year-end strata maintenance review checklist, preparing for AGMs or answering committee questions with confidence.<\/span><\/p><p><b>With i4T Maintenance, you can:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Track preventive vs reactive work and see trends over time<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Monitor response and resolution times by building, priority or contractor<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Compare budget vs actual spend with clear breakdowns<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep compliance calendars, reminders and records all in one system<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31aa391 elementor-widget elementor-widget-heading\" data-id=\"31aa391\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Start 2026 with Clear Data and a Clear Plan\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87193c5 elementor-widget elementor-widget-text-editor\" data-id=\"87193c5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">As the year comes to a close, it\u2019s tempting to simply roll into the next one and hope things run more smoothly. But taking the time to run a proper Year-End Strata Maintenance Review can completely change the way you manage your buildings in 2026.<\/span><\/p><p><span style=\"font-weight: 400;\">By focusing on these 7 key metrics, preventive vs reactive balance, speed, completion, spend, quality, compliance and satisfaction, you create a fair, transparent way to judge performance. You also give yourself solid evidence for your budget recommendations, capital works planning and process improvements.<\/span><\/p><p><span style=\"font-weight: 400;\">Most importantly, you move away from being constantly reactive and towards a more planned, proactive approach that benefits owners, residents and your own workload.<\/span><\/p><p><span style=\"font-weight: 400;\">If you\u2019d like to make this whole process easier, more accurate and less stressful, it might be time to modernise your tools.<\/span><\/p><p><span style=\"font-weight: 400;\">Ready to streamline your year-end review?\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Book a demo of i4T Maintenance today and see how simple it can be to run your next Year-End Strata Maintenance Review with the right data at your fingertips.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de5fd1c elementor-widget elementor-widget-heading\" data-id=\"de5fd1c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4aca374 elementor-widget elementor-widget-accordion\" data-id=\"4aca374\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7841\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7841\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">1. What\u2019s the difference between preventive vs reactive maintenance in strata?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7841\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7841\"><p><span style=\"font-weight: 400;\">Preventive maintenance is planned work done before things break, such as routine servicing and inspections. Reactive maintenance is unplanned work carried out after a fault, breakdown or complaint, often urgent and more disruptive.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7842\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7842\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">2. What are the key metrics every strata manager should track at year's end?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7842\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7842\"><p><span style=\"font-weight: 400;\">Seven useful metrics are: preventive vs reactive maintenance ratio, response times, resolution times, completion rates, budget vs actual spend, recurring issues and call-backs, compliance task completion, and resident\/owner satisfaction.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7843\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7843\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">3. How can I start a simple year-end strata maintenance review checklist?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7843\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7843\"><p><span style=\"font-weight: 400;\">Begin by listing the metrics you want to track, pulling the relevant data from your maintenance records or software, reviewing the results and then choosing a small number of improvement priorities for each building for the year ahead.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7844\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-7844\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">4. How does software help measure strata maintenance performance?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7844\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-7844\"><p><span style=\"font-weight: 400;\">Software centralises requests, work orders, costs and compliance activities, making it easy to tag and track jobs, monitor performance and generate reports. This removes manual double-handling and reduces the risk of missing important tasks.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7845\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-7845\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">5. What if my buildings are mostly reactive right now \u2013 is it too late to change?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7845\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-7845\"><p><span style=\"font-weight: 400;\">Not at all. Use your year-end review to understand where you\u2019re most reactive, then start by introducing basic preventive servicing for your highest-risk or most problematic assets. As you show results, you can gradually expand your preventive program over the next few years.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"1. 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[&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":6163,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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