Service Request App

Deliver the Speed & Transparency Your Community Demands!

Keep owners and tenants informed, satisfied, and confident that their property maintenance is in good hands.

Service Request Management

Let Occupants Report Issues 24/7!

Empower your property occupants to report maintenance issues anytime so problems get logged instantly and nothing slips through the cracks.

This means faster responses and less hassle for you, while your property occupants enjoy peace of mind knowing help is just a tap away.

Progress Tracking

Keep Your Community in the Loop

Property owners and occupants want visibility on their properties, and what can be a better way to deliver that than real-time maintenance updates, right on their service request app?

Plus, you cut time wasted on to and fro between you, the supplier, and the owner. It’s a win-win!

Customisable Workflows

Control How Occupants Place Work Orders

Skip being the middleman all the time by simply allowing property occupants to place service requests by themselves, that will be sent directly to you.

Or, take the matter into your own hands when maintenance work requires multiple quotes or owner approval.

Feedback Management

Make Your Community Feel Heard

Over 30% of property managers struggle with occupant retention due to poor maintenance.

Uphold trust and make sure tenants are happy, by collecting service feedback at the end of every work order completion.

Achieve Shorter Response Times for Your Residential Property Maintenance Requests

Simple property maintenance with one integrated solution built to match your business’s exact needs.

Service Request App - FAQs

Does i4T Community work alongside i4T Maintenance?

i4T Community is a standalone solution that gives owners and occupants complete visibility into their service requests. It can be fully integrated with i4T Maintenance for a seamless experience, but you also have the flexibility to use it independently if you prefer.

How does the Service Request App increase property value?

By streamlining maintenance, improving communication, and boosting occupant satisfaction, i4T Community enhances your property’s reputation and attractiveness, ultimately increasing its market value.

Does the app provide 24/7 support to my owners and occupants?

Yes! Occupants can report issues and submit service requests anytime, day or night, ensuring their concerns are always heard and addressed promptly.

What will it cost me to use i4T Community?

You will not be charged separately for offering i4T Community to your owners or occupants, since the app comes as a standard feature with your chosen i4T Maintenance plan.

Does the app connect occupants directly to service suppliers?

You can customise permissions to your needs. If you choose to allow occupants to select trusted suppliers and place service requests directly, you are giving them more control while simplifying the process for property managers.

However, for complex service requests that require you to get multiple quotes and obtain owner approval, you can keep the control in your own hands.