Service Request App
Deliver the Speed & Transparency Your Community Demands!
Keep owners and tenants informed, satisfied, and confident that their property maintenance is in good hands.




Service Request Management
Let Occupants Report Issues 24/7!
Empower your property occupants to report maintenance issues anytime so problems get logged instantly and nothing slips through the cracks.
This means faster responses and less hassle for you, while your property occupants enjoy peace of mind knowing help is just a tap away.

Progress Tracking
Keep Your Community in the Loop
Property owners and occupants want visibility on their properties, and what can be a better way to deliver that than real-time maintenance updates, right on their service request app?
Plus, you cut time wasted on to and fro between you, the supplier, and the owner. It’s a win-win!

Customisable Workflows
Control How Occupants Place Work Orders
Skip being the middleman all the time by simply allowing property occupants to place service requests by themselves, that will be sent directly to you.
Or, take the matter into your own hands when maintenance work requires multiple quotes or owner approval.

Feedback Management
Make Your Community Feel Heard
Over 30% of property managers struggle with occupant retention due to poor maintenance.
Uphold trust and make sure tenants are happy, by collecting service feedback at the end of every work order completion.
Achieve Shorter Response Times for Your Residential Property Maintenance Requests
- Give your property occupants an easy way to report repairs and get a fast response.
- Request multiple supplier quotes and automate work orders in minutes.
- Gain full visibility into every work order with real-time tracking from start to finish.
- Streamline all maintenance work with a centralised platform that keeps everyone connected.
- Ensure you always send a compliant supplier to the job and ensure your properties are in safe hands.
- Measure owner/occupant satisfaction by measuring supplier performance and obtaining tenant feedback.
Service Request App - FAQs
Does i4T Community work alongside i4T Maintenance?
How does the Service Request App increase property value?
Does the app provide 24/7 support to my owners and occupants?
What will it cost me to use i4T Community?
Does the app connect occupants directly to service suppliers?
You can customise permissions to your needs. If you choose to allow occupants to select trusted suppliers and place service requests directly, you are giving them more control while simplifying the process for property managers.
However, for complex service requests that require you to get multiple quotes and obtain owner approval, you can keep the control in your own hands.